Erfahrungen mit Neuffer Fenster + Türen

Review for Goran Sulentic of Neuffer Windows & Doors

While visiting our son and daughter-in-law in Germany last spring at their new home, I was impressed with the quality of windows and patio doors throughout their home. Triple pane glass, a warm wood color aluminum frame, and all were tilt and both turn, what a wonderful invention! It was cold and windy several days during our stay, and there were no leaks or drafty spots sitting close by or sleeping under a bank of windows. I had never seen anything like these here in the US. I wrote to Neuffer Windows & Doors asking for a quote on three patio doors for our family room remodel just getting started. Sales Representative Goran Sulentic responded, in English and created a beautiful door package exactly to my width and height specifications, with the correct coloring, as well as including a transitional single-divided-light appearance that will look both timeless and modern in our renovated spaces. Goran’s email back and forths during the design time were warm, respectful, and answered all the questions that came up in creating the look we were going for. Because any replacement door or window in our home needed to be upgraded to hurricane rating, he provided a certificate that met Miami-Dade hurricane standards as well as having a document that would satisfy the local building inspectors. In addition, the price, plus shipping costs of our door units door were better than anything I found in the US with the same upgraded manufacturing requirements we needed.

The tarriff on-again off-again issue has prompted us to wait on our order until we know where things will land, but I wanted to write a review for Goran Sulentic because of his extradionarly kind and detailed responses to all my questions thus far. I have never had this feeling before, but if I were younger and job hunting, I would want to be a US sales rep for this company,… your products and customer service are top notch!

Superior Customer Service. Goran called me to make sure all my questions were answered. German windows are amazingly quiet, function well, and offer lots of options. Built in shutters too!

Preisgestaltung, Qualität und Abwicklung der Bestellung waren durchweg sehr gut!

Service, quality, price – everything exceptional

I am German and moved to the USA because of my husband. We decided to build this house in Northern Michigan. What an adventure. My very first and important condition for this endeavor was to get windows which function the same as in Germany, that means to have the tilt and turn mechanism which I am used to, but in America it is not to find. So, I researched and somehow got to the website of Neuffer in Germany. First, I thought it was an American company because they have a website in English language. Then, I discovered they are German and work with the US-market, US-customers. What a joy, something German in the USA.

We contacted them and got promptly response. From the first contact to the order of 11 double glass windows, 2 doors and a huge sliding door it took a while to make the decision to order. And of course, we were concerned about the big distance of our countries. But since we started to work together, we were always impressed by the very friendly and especially competent service and advice from Neuffer employees. We closed this deal together with Ioannis Marsellos, who works in the department for cooperation with the US and who has personal experience from construction jobs in New York. And we are so happy to have this great person on our side also for another project with a sunroom to be added in the future. He is super accommodating. We even visited the company in Stuttgart/Germany where he introduced us to the details of Neuffer windows.

- The wings open towards inside completely
- They can open in vertical and horizontal direction
- Also, they have a third position of the handle which allows to ventilate without opening the whole window.
- All windows can be opened fully.
- The frames are very solid and everything is insulated very good.
- Frames are available in almost all colors through an aluminum around them, as well as in wood.

The big sliding door we ordered is amazing. It is 12 feet wide and has only one bar in the middle, half of it, 6 feet can be opened. Everybody including ourselves and our builder who put it in is impressed about the quality and mechanism how it functions.

Two important details to consider for architects and builders in the US when you plan the windows:
- The wall structure in the US is different than in Germany. The window frames might need additional support around them.
- The size of glass opening and frame: The solid and big frame takes approximately half a foot from the glass size. So, consider a bigger size for the window to have more glass.

Again: Everybody, including our neighbors is amazed about these windows. Such a quality is nowhere to be found in the United States. Every window or door is customized in size and shape. And the prices for that quality and service are pretty compatible, even less than windows in the US. So, it is worth to pay the shipping rate from Germany to the States, which is also affordable.

From the design to transport, delivery, custom etc. we just felt comfortable and in good hands with all the support we got from Neuffer. Ioannis Marsellos, our sales person is very kind and caring and he always responded to our needs in a proper time via videocalls, simple phone calls and emails. Since the Neuffer windows are unique and the installation is different than other windows, he has given us his full attention. An exceptional service and an exceptional quality of the windows and doors we got.

We love our new windows!
Thank you very much Ioannis!

Das konfigurieren des Fensterrolladen funktionierte sehr gut auf der Homepage. Lieferzeit war gut. Qualität der Rolladen ist sehr gut. Einbau leichter wie gedacht mit guter bebildeter Anleitung. Rolladen sieht hochwertig aus. Preis ist gut. Wir werden weitere Rolladen bestellen.

We are very pleased with the windows and doors that Neuffer Windows & Doors has supplied. The process from ordering to delivery was easy and the staff was very helpful in getting the right windows and doors for our new home. They will definitely enhance the investment we have made and we look forward to many years of reliable use.

Super professioneller Service. Die Tueren und Fenstern sine enfach eine Klasse fuer such.

I found Neuffer through an internet search, as I was looking for 16 windows and front door for my house renovation and wanted a high performing product with a choice of finishes. I was put in contact with Ioannis, who accompanied me through the entire process and answered all my questions. The final products are excellent - uPVC triple glazed units with a coloured outside aluminium skin. Even though the renovation is still ongoing, I can see some of the benefits already.
I am very happy with the windows and wooden front door and can highly recommend Neuffer. Many thanks.

These are great quality windows and doors for very competitive prices. Delivery is about the same as for any premium quality window/door and actually a better deal than many. Plus the customer service is excellent. I used them in a remodel and am so pleased I'm likely to replace the other windows in the home with these.

Highest recommendation. We ordered windows and doors for our new build in April 2020 and after almost four years of having the Neuffer products I could not be more impressed. Our windows and doors must handle -30 C to +45 C in the area of western canada where we live and their performance have exceeded my expectations. They never condensate or frost on the inside and in fact when the outer glass surface is below freezing the interior glass performance is +16C. The window and door package was more economical with delivery from Germany to western Canada than anything we could find locally and local products did not have the passive house performance.